Shipping policy

1. Scope

This Shipping Policy applies to orders placed through baublebary.shop and delivered to destinations available during Shopify checkout.

2. Free standard shipping

baublebary.shop provides free standard shipping.

No standard shipping fee will be added to an eligible order.

If an optional premium shipping service is made available, any additional charge will be clearly displayed before the customer submits the order.

3. Delivery time

The estimated delivery time is:

15–20 days

The applicable delivery estimate should also be displayed on relevant product pages, in the cart or during checkout before the customer submits the order.

4. Nature of delivery estimate

The delivery period is an estimate based on normal fulfilment and transportation conditions.

Delivery may occur earlier or later where circumstances reasonably affect transportation.

The stated estimate does not remove the customer’s statutory rights where delivery is delayed or fails to take place.

5. Order confirmation

After an order is placed, the customer will normally receive an order acknowledgment or confirmation by email.

Customers should review the confirmation and promptly report errors to:

info@baublebary.shop

6. Dispatch confirmation

When dispatch information becomes available, the customer will normally receive an email confirming shipment.

The dispatch confirmation may include:

• Order number;
• Products shipped;
• Carrier information;
• Tracking number;
• Tracking link;
• Delivery status information.

7. Tracking information

Tracking information may not update immediately after dispatch.

Several days may pass before the first tracking event appears.

Some postal routes provide limited tracking, and not every stage of transportation may be shown.

A lack of tracking updates does not automatically mean that the parcel is lost.

8. Multiple parcels

An order may be divided into multiple parcels.

Different products from the same order may arrive on different days.

Customers will not be charged additional standard shipping fees because an order is sent in multiple parcels.

9. Delivery address

Customers must provide an accurate and complete delivery address, including where applicable:

• Recipient name;
• Street and building number;
• Apartment or unit number;
• Postal code;
• City;
• Country;
• Telephone number;
• Delivery instructions.

baublebary.shop is not responsible for avoidable delivery problems caused by inaccurate information supplied by the customer, except where mandatory law provides otherwise.

10. Address changes

Customers who need to correct a delivery address should contact info@baublebary.shop immediately.

baublebary.shop will attempt to update the address where reasonably possible.

An address change cannot be guaranteed after fulfilment or dispatch has begun.

11. Failed delivery

Delivery may fail because:

• The address is incomplete;
• The address is incorrect;
• The recipient cannot be identified;
• Delivery is refused;
• The parcel is not collected;
• The carrier cannot access the location;
• Local delivery requirements are not satisfied.

If a parcel is returned, baublebary.shop will review the circumstances and contact the customer where possible.

Any additional cost charged to the customer must be legally permissible and based on actual circumstances.

12. Delivery to another person

A parcel may be delivered to the customer, a person authorised by the customer or another recipient permitted under the carrier’s delivery procedures.

Customers should review carrier tracking and delivery information promptly.

13. Transfer of risk

For consumer transactions, risk generally transfers when the customer or a third party designated by the customer, other than the carrier, takes physical possession of the goods.

Damage or loss occurring before that point remains subject to the applicable statutory allocation of risk.

14. Delayed delivery

If delivery is materially delayed, the customer may contact:

info@baublebary.shop

The message should contain:

• Order number;
• Customer name;
• Delivery address;
• Tracking number;
• Description of the issue.

baublebary.shop will review the available tracking information and may contact the fulfilment provider or carrier.

15. Statutory rights in the event of delay

Customers retain all mandatory rights relating to late delivery.

Where required by law, a customer may set an appropriate additional period for delivery.

If delivery does not occur within that additional period, the customer may have the right to terminate the contract and receive reimbursement.

No additional period is required where applicable law provides otherwise, including where timely delivery was essential and that requirement formed part of the contract.

16. Lost parcels

A parcel may be treated as potentially lost where it has not arrived and carrier information indicates an abnormal or unresolved delay.

Before a parcel is classified as lost, baublebary.shop may:

• Review tracking information;
• Confirm the delivery address;
• Ask the customer to check with household members;
• Ask the customer to check with neighbours where appropriate;
• Ask the customer to check a designated safe place;
• Open an investigation with the carrier.

If the parcel is confirmed as lost, the customer will receive an appropriate remedy according to applicable law.

17. Damaged parcels

If a parcel arrives visibly damaged, customers should photograph:

• Every side of the parcel;
• The shipping label;
• The internal packaging;
• The complete product;
• The damaged part of the product.

The customer should retain all packaging and contact info@baublebary.shop.

Prompt evidence helps with carrier investigations but does not remove statutory rights if it cannot immediately be provided.

18. Missing items

If an item is missing from a parcel, the customer should:

• Check the dispatch confirmation;
• Check whether the order was divided into several parcels;
• Inspect all packaging;
• Contact info@baublebary.shop.

The customer should provide the order number and identify the missing item.

19. Incorrect items

If a customer receives an item that was not ordered, they should not be required to bear reasonable return costs for correcting the error.

The customer should contact info@baublebary.shop and provide photographs of the item, packaging and shipping label.

20. Customs and import processing

Where goods cross an international border, customs or import processing may affect delivery.

Any mandatory information concerning additional charges must be disclosed to customers before purchase where required by law.

Customers will not be charged an undisclosed fee by baublebary.shop after checkout.

21. Events affecting transportation

Delivery may be affected by:

• Extreme weather;
• Natural disasters;
• Customs inspections;
• Border disruption;
• Public holidays;
• Carrier capacity;
• Strikes;
• Government restrictions;
• Transportation interruption;
• Public-health emergencies;
• Incorrect address information;
• Other events outside reasonable control.

Where a significant delay becomes known, customers will be informed where reasonably possible.

22. Customer support

Questions about shipping may be sent to:

info@baublebary.shop

Customers should include the order number so that the request can be investigated efficiently.